SHAPING SMOOTH, INSPIRED AND MORE HUMAN EXPERIENCES

WE MAKE AMAZING CUSTOMER EXPERIENCES A REALITY

Future-proof organizations reshape the way they engage with their customers. We help you identify customer needs. We help design amazing experiences, mixing digital and human interactions. We guide you through a series of steps which will enable you to outperform competition. We make sure your customers love you..

SETUP A PROFITABLE NPS METHODOLOGY IN 6 WEEKS.

Register for our free online crash course and learn more about setting up a profitable NPS-system.

Are your services out of tune?

How well do you know your customers?

How satisfied are your customers?

How do you increase customer retention?

How do you convert happy customers into true brand ambassadors? 

Are you struggling to streamline customer experiences?

      We help you understand customer needs and help you shape experiences that stick.

  Customer Strategy

Understand customer behavior, lifecycles, needs and expectations. Translate customer and market insights into the right value proposition and targeting strategy.

    Customer Intelligence

Gather and monitor customer insights via qualitative and quantitative research (mystery visits, customer boards, focus groups, online surveys, etc.). Report and visualize relevant customer metrics (CSAT, NPS, CES, etc.).

  Omnichannel Strategy

Design how you will interact with your customers. Choose the channels that fit your story and customer needs. Find the right balance between digital and human touchpoints.

  Contact Center Optimization

Define the right operating model for your contact center. Analyse, simplify and improve contact center operations.

    Customer Journeys & Service Blueprints

Create customer persona’s. Map customer lifecycles and optimize customer journeys. Identify the moments of truth and design ultimate customer experiences. Convert customer journeys into service blueprints to align your teams, processes and systems.

  Service Design

Design how your services will be delivered to your customers. Integrate people, processes and technology to ensure a consistent and continuous value across all customer touchpoints.

Our insights
Recent stories and downloads

Case

A new season for VRT Customer Service

To alleviate some of the workload, VRT sought out ways to further optimize its customer service without compromising on its high quality standards. Who better…
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Discover all storiesView all downloads

Our experts

Jan Bellaert
Vincent Defour
Jonathan Aelterman
Dorothée Laire
Peter De Clerck
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Your partner for sustainable results.

Möbius supports organizations by designing and implementing the best business solutions at their strategic moments. Together with our customers we realize impact and bring strategy into practice.

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