Smart organizations manage the explosion of data. They extract useful data into insights and translate these into smart actions. They outperform competition using real time data to improve customer and employee experiences. Real-time, predictive, and prescriptive analytics have become vital.  An analytics driven business model requires specific expertise and skills. It is not only about tooling, it is about algorithms, mathematics and much more. Our proven methodologies and tailor-made tools help you extract the correct insights to steer your business.

Are you still making decisions based on gut feeling?

Do you monitor and predict the performance of your processes?

Do you monitor how your customers interact with your organization?

Do you wish to predict customer and/or employee satisfaction?

Do you turn customer feedback into better services?

Do you turn data into value?

We help you convert data into insights and brilliant actions.

We help clients effectively use data to create a competitive advantage. We bring your data to life.
By developing solutions based on an in-depth understanding of your business and industry.
Enhanced by advanced analytics and machine learning techniques, we provide insights and predictions to address the most challenging business objectives.

  AI & Predictive Analytics

Highly-accurate, self-learning models to predict customer behaviour across the entire lifecycle, such as the likelihood to purchase, customer care requests, churn and more.

 Realtime Dashboards

Real-time dashboards which visualize all relevant external and internal data and indicators in order to better steer your business.  

 Data Monetization

See things in your data you never saw before. Data might be one of your most valuable asset. Only a few are maximizing its economic benefit. Data monetization creates totally new business models and revenue streams.

 Customer & Employee Analytics

Understanding how customers and employees interact across multiple channels, how engaged they are (advocacy) and how easy it is for them to accomplish what they are set out to do (effort).

 Contact Center Analytics

Monitor all aspects of a contact center, from both associate and customer perspective in order to improve customer satisfaction and contact center economics.

 Data Governance 

Be sure your company has put together a sound data governance program to ensure you are not corrupting the quality of your data and stay GDPR compliant.

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Jan Bellaert
Vincent Defour
Dorothée Laire
Jonathan Aelterman